Terms and conditions of use
- All prices are tax inclusive.
- We take great care with pricing our products and entering the details in to the store. Sometimes though, errors can be made. We reserve the right to alter the price of a product without notice. In the unlikely event that you purchase a product incorrectly priced we will contact you directly to organise an amicable agreement. Should one not be possible then we will refund the order fully.
- Items that have a promotion or discount applied to them after your purchase will not be considered an error and we are unable to refund the difference in cost should this happen.
You will be guided by the store completely as you enter your order. You have the ability to make changes to your order to correct mistakes for example at any time up until you press that confirm order button. Please take the time to review your order before smashing that final confirmation button.
Once you have confirmed the order you will receive an acknowledgement email listing the order details. Once the order is reviewed and shipped you will receive notification. The couriers we use contact directly with tracking details and updates.
Cancellation by us
We reserve the right to cancel the order if:
- we have insufficient stock (including any products on pre-order) to deliver the goods you have ordered;
- we do not deliver to your area; or
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
- A partial payment order has lapsed and no contact has been received / contact by us with regards to missed payments have received no responses. This applies to future releases and items received in stock still awaiting balances to be cleared.
If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card within 10 working days minus the 10% non refundable deposit and any admin charge [if applicable] as listed in the cancellations and refunds section..
The deposit payment made reserves the item for you. As listed in the cancellation and refunds section you can cancel your order within 7 days to receive a full refund of your deposit. After this time the deposit is a non refundable payment. When the item is due to arrive at Statuesque we will message you directly to bring you the good news.
Monthly Payment option
Choosing a monthly payment term reserves the item for you once the initial payment is received, As listed in the cancellation and refunds section you can cancel your order within 7 days to receive a full refund of your payment. After this time the 10% deposit value is non refundable. Your first payment will include a 10% deposit even if the payment plan does not specifically have a 10% deposit listed.
It is important that the first payment be made within 24 hours to confirm the order. If no payment is received within the 24 hours, the order will be cancelled automatically.
We will invoice you monthly [30days] for the next installment. Payment for the installment is strictly 30 days. If payment is not received within those 30 days, no contact made by yourself or no replies received to our attempts to contact you we will consider the order cancelled and offer the item for other customers for purchase. If we cancel the order due to the payments not being made, the 10% deposit will not be refundable and a £25 admin fee / Restock fee will also be charged or removed from the payments made to date.
We will refund you any payments made for the item to date minus the 10% non refundable deposit and restock fee if applicable. We would prefer you contact us directly if real life is causing problems, we are really happy to help re-organise things for you.Shipping for the item will be included in your monthly payment although UK shipping is free. Please ensure that you keep your account details up to date. You are responsible for keeping your statuesque store account details up to date. We will not be responsible for not being able to contact/invoice you due to incorrect/out of date details and the above time limits will apply regardless.
Partial payment options are set up to end at the expected release date. It is possible that due to the release date changing of an item that your payments will end before or after the product arrives in stock. The original plan will be payable unless we are contacted with a request to adjust it.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless in the event of purchasing pre-order products).
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Protection of privacy
The data Protection Act 1998 sets out requirements for how we store and disclose your personal information. We assume responsibility for all personal information that you make available to us.
Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
10 Ashdown House
Riverside Business Park
Registered number: 9479027
Contact Details: Admin@statuesqueltd.co.uk