Terms & Conditions of use
- The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as "you") with us at this website.
- By using this website and/or placing an order you agree to be bound by the terms and conditions set out herein (the "Terms"). Please make sure you have read and understood the terms and conditions before placing your order.
- We reserve the right to change these terms and conditions from time to time without prior notice to you.
- If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at firstname.lastname@example.org
- You must have a unique email address to use our site. You agree that e-mail can be used as a long-distance means of communication, and you agree all notices made via e-mail satisfy any legal requirements that such notices be made in writing
Prices & Delivery Charges
Billing & Payment /Refund & Cancellation
We do not store any credit card payment information. When payments are made and card details entered, you are doing so directly within the card processor secured environment.
We will not accept any charges made to us due to a failed , returned payment and we will request that any such incurred charges be repaid to us.
A full refund will be provided if you cancel your order within 7 days of placing the order,
Orders less than £800 include 10% non refundable deposit if a cancellation is accepted or has to be made by us due to non payments.
Orders over £800 include 20% non refundable deposit if a cancellation is accepted or has to be made by us due to non payments.
When 7 calendar days from placing the order have passed [Cooling off period], cancellation requests will be declined.
Once the initial 7 day cooling off period has passed, you have an obligation to complete the order/contract in full. We appreciate that the time between the initial 7 day cooling off period and release/shipping could be considerable, we would like to be as flexible as possible and for those wishing to cancel an order we will instead offer that your order be made available on the store with a discount [ From the non refundable deposit of the requested cancellation] and when/if the item sells we would cancel your order early for you (Once the new purchaser has gone beyond the 7 day cooling off period ) and provide the refund as per the refund terms.
We cannot cancel an order once it has been dispatched but Due to the long distance selling law, you have the right to cancel your order once received within 14 days for any reason as long as the item is unopened, unused and seals are unbroken. You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you. Refunds on items that had free delivery will be charged the normal delivery costs once goods are returned.(minimum £10.90 + VAT) Pre-order returns are still liable for the non refundable deposit.
We are not able to accept the return of opened and/or part used goods.
We will request that your order is returned prior to a refund being offered. Please see returns policy below for more details.
Refunds where required will be processed by us as follows
Orders up to £300 will be refunded within 30 days (minus any non refundable deposits)
Orders between £300 - £600 will be refunded minus non refundable deposits in 2 payments within 60 days.
Orders above £600 will be refunded minus non refundable deposits in 3 payments within 90 days.
We will always seek to have all refunds no matter the size of the order cancelled returned as swiftly as possible and endeavour to complete refunds quicker than the above schedules.
All items on the store that are not yet released will have an 'estimated arrival date' listed on the product page directly. The estimated date will also display in the product description tab also on the product page. The date provided is the expected Quarter and so " Q1 2020 " would mean Jan - March 2020 estimated arrival etc.
The estimated arrival date is not something we can control and may move back and forth. We constantly monitor these dates and update them on the store. We cannot accept any liability for date changes.
Items not yet released are considered 'Pre-Orders'
Items listed as 'In Stock Shipping Now' are available for immediate shipping unless purchased with the partial payment option in which case the item will ship when the balance is paid in full.
Items listed as 'On Demand' are items we have the ability to purchase for customers on demand. Please be aware that on demand item orders cannot be cancelled as we have no ability to cancel such an order with the manufacturer/distributor. If you do cancel an On Demand order, no refunds will be possible for money you have paid towards the order. On Demand items are in stock with the suppliers and will take up to 14 days to reach us and ship out to you. We are unable to offer a partial payment on these items due to the short turn-around time.
We provide the option for anyone to use our partial payment system. When using this payment option, items will not ship until the balance is paid in full.
Initial deposit payments need to be made within 12 hours of placing the order, Failing to make this payment will result in the order being cancelled without notice. This is because the item will be held by you and without a confirmation payment (Deposit) we must release the item to allow someone else the ability to purchase it. You are more than welcome to redo the order at a later time if the item is still available.
Each 30 days after the initial deposit payment you will receive email invoices. These 30 day invoices must be paid within 30 days of being sent.
Partial Payment is based on the estimated arrival date of the item. We are unable to modify the plan once the order is placed should the item be delayed or released earlier than expected. For delayed items the original plan at time of ordering will remain. For early release items you are welcome to continue with the partial payment plan you have or contact us for a final invoice so the item can ship to you.
We understand that life does not always go as planned and sometimes it might be difficult to make a payment. If this is the case and you need to delay a payment, please let us know.
If no contact is made and payments missed 2+ consecutive times without contact we will consider the order as unwanted and unreserve the item making it available for other store users to purchase. If the item sells before payments are brought up to date then this would likely mean your order will be cancelled without notice.
If a partial payment order has to be cancelled by us because the payments were not being made, you will still lose the initial non refundable deposit. Please ensure you can make and maintain the payments before placing the order.
The partial payment option is incredibly popular with customers. It is not a loan or finance and so does not have credit checks attached to it. It's an organised way to spread the costs with a very flexible monthly payment.
Shipping & returns
Our standard UK delivery is as follows:
Items <£50 2-3 days delivery. (Hermes)
Items >£50 - <£150 next day delivery. (DPD)
Items >£150 next day delivery before midday. (DPD)
As shipping is handled by a 3rd party courier we transfer item ownership to the customer once the package is handed over to the courier.
We will always attempt to double box items that arrive in the manufacturers brown shipping boxes but we cannot guarantee this. With no industry standard size for items it's not possible to have boxes in-stock to fit everything.
You will receive e-mail notification that an order has shipped directly from us and the courier will provide a one hour delivery time notification on the day of delivery.
Should you not receive your order within 72 hours of being notified it has shipped, please contact us immediately so that we can chase it up for you.
If you are not going to be available to sign for the package it is your responsibility to use the courier contact options directly to organise a new time and/or date. If a parcel is returned to us due to multiple failed delivery attempts we will need to charge the standard fee of £12.00 to resend the item to you.
If an item is delivered damaged, please contact us within 72 hours with supporting images so that we can assess the problem and organise a replacement / Replacement part.
it can sometimes take a longer than desired time scale to organise a replacement part or complete statue/figure due to the limited production numbers of these pieces. Should you encounter damages we will correct them for you and we appreciate your patience while it's being resolved.
In the unlikely event that the manufacturer notifies us that a full/partial replacement piece cannot be provided we will start the process of collecting the item from you and organising a refund.
We do not consider damage to the packaging as'damage'. Items will ship in their manufacturer brown shipping boxes where supplied.
You must contact us before returning an item and provide the supporting images.
We will not accept the return of opened items, partially opened items. Seals must be unbroken and original boxes and packaging need to be returned. You will be responsible for the shipping costs of returned items.It is worth choosing the courier insurance and choosing a tracked and signed for option. Once we receive the item and check it, we will proceed with the refund process. Should the item arrive damaged or not in original packaging or seals are broken, the refund will be rejected and the item returned back to you at your cost.