Help & FAQ

Billing / Payments

Orders

Shipping

Partial Payments (How to)

Non-Refundable Deposit

I have not received my Partial Payment invoice

Can I check my Partial Payment order balance?

My Credit/Debit card will soon expire, how can I update it?

About Statuesque Ltd

How do I cancel an order?

When will my item arrive?

What payment methods are accepted?

Pre-Owned Items

Shipping rates

Do you provide tracking links?

My Parcel did not get delivered!

Damages / Returns

Can I return an item purchase?

My item arrived damaged

How long will my refund take?

Misc Information

When is the physical store open?

COVID-19 Operating Hours

Brexit!

Please take the time to read the store terms. We do keep them short. During the order process you will be asked to agree with them (digital signature). We would ask that you do not order if you do not agree as once an order is placed, these terms are legally binding.